By Douglas R. Conant
A clean, powerful, and enduring solution to lead—starting together with your subsequent interplay. such a lot leaders suppose the inevitable interruptions of their jam-packed days are not easy. yet in TouchPoints, Conant and Norgaard argue that these—and each aspect of touch with different people—are neglected possibilities for leaders to extend their impression and advertise their organization's method and values. via formerly untold tales from Conant's tenure as CEO of Campbell Soup corporation and Norgaard's enormous consulting adventure, the authors exhibit leader's effect and legacy are outfitted via 1000s, even hundreds of thousands, of interactive moments in time. the excellent news is that any one can improve "TouchPoint" mastery by way of concentrating on 3 crucial elements: head, center, and palms. TouchPoints speaks to the speculation and craft of management, selling a balanced presence of rational, actual, lively, and clever management practices. management mastery within the smallest and another way usual moments can remodel aimless job in members and entropy in companies into concentrated energy—one magical second at a time.
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Extra info for TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (J-B Warren Bennis Series)
At that meeting, he made a promise to al the employees that ultimately became known as The Campbell Promise: Campbell Valuing People, People Valuing Campbell . His point was that the leaders must show that they cared about the employees' agenda before they could expect the employees to care about the company's agenda. ” One day Pat, the head of the global supply chain, answered, “This place looks like a high-security prison. ” Those kinds of smal interactions are the best-kept secret of leadership.
But as anyone knows who has tried it, it is not simply a switch you turn on—it demands that a leader step up and put it to use. There are likely to be many stumbles along the way, but that is where this book wil come in handy and become invaluable. I have known Doug and Mette for many years. I have had the good fortune of seeing them work up close, and what they have accomplished together is unusual. They are a true intel ectual team: each one's strengths complement the other's, and they are to be commended for their work on developing these ideas over the last five years into something that a wide audience can benefit from.
How had he done it? He rebuilt the company with a philosophy of being tough-minded on the standards and tender-hearted with the people. “Some joked that my approach was a cross between Pol yanna and Don Quixote,” Doug says, “but I have no apologies. The people were highly engaged and delivering excel ent results. We grew earnings at a double-digit rate for five straight years. ” Could he do it again at Campbel ? ” By 2009, the company was outperforming both the S&P Food Group and the S&P 500. S.