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Debbie made a few quick notes. Okay, we’re getting close, she thought. ” she asked. ” Jeff paused to let his words sink in. “Serve? ” Debbie’s tone clearly reﬂected her disbelief. “Leaders don’t serve, they lead! ” “The idea of SERVE ﬁts nicely within the metaphor of the iceberg. Let me explain. A leader’s motivation or intention is a character issue. ’ 28 THE SECRET If I am leading with the intention to serve my people and my organization, I will behave in a fundamentally different way than if my A key quesmotivation is self-serving.
Was in a position of leadership, but based on her team’s performance, she evidently was not providing much leadership. ” “Let me explain it with a picture,” Jeff said as he walked over to the whiteboard. “Leadership is a lot like an iceberg. There are two primary components. What you can see above the waterline and what you can’t see, below the water. Let’s see if you remember this concept from your ﬁfth grade science class. ” Debbie thought for a moment. ” They both laughed. “I would guess that less than 20 percent of an iceberg is visible above the water,” she said.
Thanks again for your time. ” The Secret That night John met Debbie at the door when she got home. ” he asked excitedly. “I’m sorry I forgot to call you,” she replied in a stressed tone that spoke volumes about her day. “The meeting was very good. ” John asked in disbelief. “Nope. He said he wanted to get to know me and give me a chance to know him. ” John wondered. “Yes. ” “Almost an hour,” Debbie said. “Wow! ” 21 22 THE SECRET “I reached two conclusions based on today’s meeting,” Debbie said.