By R. P. and Saarinen, E. (eds.) Hamalainen
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The mind’s eye”, activated from a new perspective by the negotiator’s well-chosen words, might bring about the emergence of attachment and bond between the hostage taker and the negotiator, resulting in release. Kohlrieser’s cases of hostage negotiation breakthroughs are elaborations of the theme of systems interventions through the thematics of a highly charged and metaphorically suggestive environment. Working from the perspective of hope, seeking to create an attachment-carrying inbetween, the negotiator uses language and her own human credibility in order to create a lifeincreasing system from the scarce ingredients of the hostage situation.
Norton. HÄMÄLÄINEN RAIMO P. AND ESA SAARINEN. 2006. Systems intelligence: A key competence in human action and organizational life. Reflections: The SoL Journal, vol. 7, no. 4, pp. 17–28. Reprinted in Systems Intelligence in Leadership and Everyday Life, Raimo P. , 2007, Espoo: Systems Analysis Laboratory, Helsinki University of Technology. JACKSON MICHAEL C. 2000. Systems Approaches to Management. Kluwer Publications. JACKSON MICHAEL C. 2003. Systems Thinking: Creative Holism for Managers. John Wiley & Sons Ltd.
The Autobiography of Martin Luther King, Jr. Warner Books. CHRISTENSEN CLAYTON M. 1999/2003. The Innovator’s Dilemma. HarperCollins. CHRISTENSEN CLAYTON M. AND MICHAEL E. RAYNOR. 2003. The Innovator’s Solution. Harvard Business School Press. CHURCHMAN C. WEST. 1982. Thought and Wisdom. Intersystems Publications. COLLINS JIM. 2001. Level 5 leadership: The triumph of humility and fierce resolve. Harvard Business Review, 1 Jan 2001. COLLINS RANDALL. 2004. Interaction Ritual Chains. Princeton University Press.