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Additional info for Shut Up and Listen: Communication with Impact
Particularly when we are in a position of authority, it does no harm to show some frailty, it makes us more credible and believable to our audience, more human. What’s so good about ‘stories’? Here’s a reminder. A great way to illustrate a point Often common across all cultures High impact – very memorable A trigger for more serious learning Good way of building rapport We are an amalgam of our experiences and learning, each having had a unique set of variables which coalesce into the person we are today.
Look at the ‘word pool’ below and answer both questions separately, by selecting just ﬁve words from the pool. You can have What kind of communicator are you? as much or as little cross-over, between your two lists, as you want, but be as honest as you can. It’s much easier if you start by picking all the words in the pool that apply to each answer, and then ﬁlter it down to your ﬁnal ﬁve. Q1. How do you see yourself ? Q2. What other characteristics would you most like to have? The word pool professional, caring, self-reliant, tough, honest, effective, efficient, tenacious uncompromising, loyal, aggressive, creative, talented, knowledgeable, serious, outgoing, popular, determined, visionary, shy, amusing, cerebral, diligent, fastidious, industrious, helpful, conscientious, faithful, hardworking, ambitious, humorous, easy-going, credible, deep, intelligent, far sighted, empathetic There are two interesting aspects to this exercise; the ﬁrst is in what we hone our ﬁnal choice down to.
At the end of this process you will have ﬁve words that describe how you want to be perceived in future and the kind of value system you wish to project. What you have now done is to raise your level of consciousness about who you are and how you want to be perceived, the implementation of this in a variety of communication situations is easy, as long as you keep these adjectives in mind. 35 Shut Up and Listen 36 How to become more confident Great communication is a question of conﬁdence. Often our outward appearance can mask our inner feelings.