By Read Hayes (Auth.)
RETAIL safety AND LOSS PREVENTION is a useful reference for either retail and protection execs. utilizing step by step plans, this ebook is helping the reader layout and enforce low-cost loss regulate programs.
It info an easy-to-follow confirmed procedure
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Examples of appropriate employee participation include providing good customer service, taking time to make price checks, making security announcements over public address systems, and using effective incident-reporting procedures. Plainclothes Agents Retail operations that gross more than $50 million in annual sales may employ some type of in-house loss control specialist. Plainclothes agents are very effective at curbing losses from shoplifters. It is very important that individuals chosen for plainclothes agent positions be thoroughly trained.
However, they also caution that an effort should be made to confiscate a card only if it seems reasonably safe to do so. , the suspect's name, address, driver's license number) before returning the card. Police authorities recommend that a merchant stall an individual suspected of using a stolen or counterfeit card for as long as possible without resorting to physical detention. While the suspect is "waiting for verification of the card," inconspicuously telephone the police. If the suspect insists on leaving before the police arrive, try to get a license number and description of the suspect's vehicle.
If all five steps have been followed, an apprehension may be attempted. If these steps have not been followed, the subject should be allowed to move on. The point of these different techniques is to signal to suspects that a store employee is aware of their activity and is ready to take action. The retailer's ultimate goal is to recover merchandise without accusing a customer of theft. 40 Retail Risks: Problems and Solutions Retailers should realize that while burns or bluffs often work, they are temporary measures, since many shoplifters return to a store to steal again.