Re-Making Communication at Work by J. Sostrin

By J. Sostrin

Re-Making conversation at paintings argues that the transmission version of communique has to be changed through a brand new method of communication.

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People do not want to hear how great their idea is right before it is shot down. 10. When communication goes wrong a lot of feelings can get hurt. People can have a hard time forgetting, so the more proactive you can be the less damage control you will have to do. 11. So many difficult challenges at work can be traced back to poor communication. Spend time talking openly with your staff about challenges so that they can share concerns clearly; you should have an open-door policy. 12. One thing that will ruin communication every time is when people get unclear information and start to question the integrity of what they hear.

28 RE-MAKING COMMUNICATION AT WORK This myth, which is securely bound-up in the transmission model’s emphasis on the clarity of the message from sender to receiver, is quite often included in most of the generic advice about effective communication at work. Have a clear message that is tailored to your target audience, know your intended outcome and what you want to happen before you start the difficult conversation, use your goals to guide you when things get off track, and so on. Words of wisdom like this that are inspired by this myth are just not consistent with the average workplace experience.

Chapter 2 defines what this means in detail and describes a tangible method for doing it. 2 Taking a Communication Perspective at Work L etting go of the old myths about effective communication is the first step in re-making communication at work. The second step is taking a communication perspective in each area of your working life. Drawing on Pearce and Cronen’s development of CMM (coordinated management of meaning) theory, the phrase “communication perspective” has been described in diverse ways and it has come to mean different things.

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