By John G. Miller
"Outstanding! hits the nail at the head in each approach: functional content material, tremendous tales, and a simple learn. Miller has supplied a highway map for agencies to develop into exceptional--just stick to the trail laid out. certainly a needs to read!" --Dave Ramsey, writer of overall funds Makeover and host of The Dave Ramsey convey each day remarkable businesses do issues and advertise values that be sure they are going to keep shoppers, develop sales, elevate marketplace percentage, and construct their reputations. humans in those firms carry values and take actions-- separately and collectively--that are usually not constantly effortless or noticeable yet are essentially robust. proficient by means of his personal dedication to the idea that of private responsibility and enlivened via compelling real tales from unparalleled organisations, during this insightful and obtainable booklet John Miller identifies the rules and behaviors that distinguish such enterprises from the pack and gives readers with how one can combine them into their very own paintings. With its pithy entries that hold major influence, awesome is via turns a playbook, a consultant, and an notion. it really is packed with useful rules that can--and should--be used every day via members and groups from the boardroom to the stockroom for making a individual association with which shoppers and stakeholders should want to paintings.
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Additional resources for Outstanding!: 47 Ways to Make Your Organization Exceptional
Otherwise, ideas are left inside people’s minds instead of out on the table, available for dissection and exploration. Creative problem-solving suffers, as do morale, teamwork, and good old esprit de corps. Even our energy and enthusiasm are dampened. It’s just not healthy for individuals or organizations when people don’t openly share their ideas, observations, and concerns. ” Without question, having people at every level speak up is a necessity for an outstanding organization. We need a culture that supports that.
Michelle sure made us look good! Thanks to her, United Rentals ordered two more Husqvarna saws so we’ll have plenty in stock to rent to our customers! On the surface, Chuck’s story is one of outstanding customer service by Michelle. On a deeper level, it’s a perfect picture of the alignment so many organizations strive for and never achieve. Alignment comes from believing that the values of the organization are • 17 • • OUTSTANDING! • important, and then practicing those values—even when it’s not convenient.
Bother to be intentional with their money. Money leaves those who don’t pay attention. Successful people concentrate; they pay attention to their ﬁnances. ” Dave’s advice applies equally well to organizations. If we all bothered to run our organizations every single day as if times were tough, ﬁghting the fat by keeping the sins of waste and inefﬁciency to a minimum, we’d be much better prepared to weather • 23 • • OUTSTANDING! • the inevitable economic downturns that come. We’d also keep the focus we need to be an outstanding organization.