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IBMR RationalR ClearQuestR offers firms remarkable keep watch over over software program improvement, assisting them repair defects, make improvements, deal with concerns, replace documentation, and convey larger items, quicker. Now there is an easy-to-use ClearQuest deployment consultant for each workforce member - in improvement, product administration, box operations, help, and beyond.Implementing IBM Rational ClearQuest brings jointly all you want to combine ClearQuest into an overarching change-management procedure that works. Drawing on a long time of expertise, the authors current a close, easyto-use roadmap for every step of ClearQuest deployment, from comparing company circumstances via making plans, layout, and implementation. you'll find the industry's clearest, most respected causes of ClearQuest know-how right here, in addition to real-world examples, top practices, diagrams, and actionable steps. This booklet may help youThoroughly comprehend the strategic and tactical demanding situations of switch managementImplement ClearQuest successfully, no matter if you are in a small group or an international enterpriseModel your current approach: actors, use circumstances, job diagrams, workflow, and reportingDefine periods, states, transitions, deployment diagrams, and system-level designInstall, configure, and use the EclipseT ClearQuest pluginUse multisite synchronization, mastership, and clash resolutionEfficiently deal with checking out, migration, management, backup, and trainingRegardless of your position or past event, this publication might help you form and execute your ClearQuest rollout to force greatest company price - now, and for years yet to come.
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Additional info for Implementing IBM® Rational® ClearQuest®: An End-to-End Deployment Guide
At least it will provide you with the basics, and then you can move on to more complex topics at your leisure. 1] As you've probably already discovered, ClearQuest includes multiple interfaces into your data repository, for streamlined and consistent submission of change requests and easy access to the data within the underlying databases. With any standard installation, your system will include a complete change request lifecycle solution, which will allow your team to get up and running quickly.
54 55 Still not convinced that you need reports out of your system? Well, someone somewhere may eventually ask you for a report, so you might as well be prepared. Common reports that people use in defect/enhancement-tracking systems include the following: • Open change requests assigned to me: Shows the user what work he or she needs to do for a given day, week, or month • Open defects or enhancements for a specific version of the product: Shows what defects or enhancements need to be resolved for a version of the product; typically used by the manager to see the progress of work • Defects or enhancements that need review: Typically used by a change control board to see what changes need to be reviewed for approval or rejection • Defects or enhancements that have been integrated into a product: Typically used to see how much work has been accomplished for a given version of the product • Defects or enhancements submitted by a customer: Typically used by customers to find out when a defect or enhancement will be resolved and available in the product • Trends of defects: Shows open and close rates per version, for example (not the only trend that can be reported); typically used by management to determine progress on a product Ask a user what kinds of reports he or she would like to see, and you're going to open up a huge can of worms.
Once again, it's up to the support person to check the status within ClearQuest and add the update within Remedy, and/or notify the customer directly. On top of it all, product managersand therefore company executiveshave no visibility into the full range of issues and requests coming from the customer. Without this visibility, they will have a difficult time understanding customer usage patterns and knowing where to make changes or upgrades to improve the product they're building. Both Remedy and ClearQuest have their benefits and, of course, their target audiences.