Empowering the American Consumer: Corporate Responsiveness by A. Coskun Samli

By A. Coskun Samli

A ways faraway from the markets they're intended to serve, insensitive to industry wishes, rigid in how they do company, America's oliuopolistic enterprises are terrorizing shoppers. the result's that the yankee industry approach doesn't paintings because it may still, and certainly, plays some distance under its power. Samli argues that the procedure shouldn't be taken care of as if it have been sacrosanct. certainly, it needs to be made to do greater than it really is doing to inspire festival and create shopper value?€”things it neglects, says Samli, due to a improper suggestion that laissez-fairism is operating good, and that during trendy unfastened financial system issues are only fantastic. no longer so, and firms are literally affliction on their backside strains. by way of growing actual shopper price and via preventing their headlong rush to merge and thereby lessen pageant, agencies can in achieving their revenue objectives extra simply, or even determine greater ones. The trick is to pay extra cognizance to their buyers, to be extra aware of their wishes and needs, and in Samli's phrases, to show a kinder and gentler face to the realm. His ebook is a not easy, provocative announcement for coverage makers within the private and non-private sectors, and for lecturers, an incredible adjunct to their reviews of ways company, govt, and society interact.First, says Samli, merger mania needs to cease. executive needs to workout its complete energy to guard, tell, and teach consumers?€”and take care that enterprise, unchecked, doesn't prey upon them. He cites facts that customers should not equivalent, that many are frail and susceptible, and that during many markets they're easily being neglected. Samli keeps that faraway from being antagonistic to enterprise, he sees enterprise as really operating opposed to itself. If company thinks of, and works for, the advantage of the shopper, if it eschews ideas that easily reduce expenses and give a contribution to self-enlargement, shoppers becomes empowered. in truth, Samli demands extra legislation, now not much less, and for extra festival. He additionally demands shoppers who're greater knowledgeable, and for the country to domesticate its resources?€”human and environmental?€”in ways in which will improve fiscal functionality, not just for society that depends upon agencies, yet for firms themselves that rely on society.

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Extra info for Empowering the American Consumer: Corporate Responsiveness and Market Profitability

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Some industries are controlled by three or four companies up to 100 percent. Exhibit 1–3 gives a list of the ten most oligopolistic industries and the level of concentration of the largest firms in these industries. It is not clear how oligopolistic the industries listed in Exhibit 1–3 are or will be. S. Census Bureau. Table 885 Mergers and Acquisitions, by industry: 1996 Securities Data Company, Newark, NJ, Merger & Corporate Transactions Database. S. 5 billion. 3 billion acquisition of MCI Communications.

So the status quo reflects a natural balance that is not to be interfered with. He further points out, however, that those who are for the status quo and the natural balance of the market are ignoring two simple facts: (1) people are educable, and (2) many people do not have equal opportunity (Samli 1992). The other point of view is, again, stated by Dugger (1989). He points out that the market is an instituted process. This proposition takes the market’s sacrosanctity away. If the market is an instituted process, then those who institute it can be held responsible.

These large giants who have captured portions of the market do not have any need to improve, to be more responsive to consumer needs or enhance their sensitivity to predict the forthcoming needs of the consuming public. One very critical and related area needs to be further discussed here. As mergers take place, many well-paying middle-management jobs are eliminated. And many others are reduced both in numbers and in pay. It is quite likely that good-quality high-paying jobs are not generated quickly and adequately.

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