Delighting Your Customers by Owton A.

By Owton A.

Your dating along with your consumers is maybe the most vital you are going to ever have. No company can live on with out them, and attaining clients is a huge problem for small businesses. This publication will give you suggestion on key matters corresponding to: figuring out your shoppers, making a customer support technique, hiring the proper humans, establishing and enforcing grievance techniques, and including a private contact.

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If this is true for you, then it will be true for your customers. I recently spent a day at a leisure park with my grandchildren. Although it was supposed to be a place of fun and enjoyment for the customers, it was very noticeable how miserable most of the staff looked. It certainly didn’t seem to be a place of fun and enjoyment for them. A smile and a cheerful welcome would have made such a difference to our experience and enjoyment of the day. Having the right attitude, along with strong leadership and training, can transform the fortunes of any company, large or small.

Little things really do make a difference, and that difference does matter. Guests are assured that if they need anything, they just have to let us know and we’ll be happy to help. Being in the service industry, one would expect this attitude to prevail in all hotels and restaurants, but unfortunately it doesn’t. For example, when I arrived at a hotel in Devon last year, I had to wait to be checked in at reception. The young girl demanded my name in a most aggressive manner and, after taking down my details, she gave me the key to my room and told me the lift was down the corridor and that my room was on the first floor.

Good appearance breeds self-esteem. Remember, customers can tell a lot about you from your body language, so my training also includes deportment: no hands in pockets, no leaning on counters and always looking alert even if you have had a late night. However harsh it may sound, I always tell my staff to remember that customers are not interested in their personal problems. Guests have come away to have a break from their own lives and do not need to be confronted by the details of someone else’s!

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