Care Packages for Your Customers by Barbara Glanz

By Barbara Glanz

The customer-service survival equipment for modern-day companies, jam-packed with confirmed principles which are precise, reasonably cheap, effortless to do, and certain to satisfyThis is the proper hands-on consultant that may maintain your clients coming again for extra. The book's inventive, ready-to-use structure contains paintings sheets, checklists, self-assessments, brainstorming routines, and fifty two particular, customer-focused rules that would enhance carrier, bring up revenues, and support make certain carrying on with good fortune.

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Click here for terms of use. CARE PACKAGES FOR YOUR CUSTOMERS ᭤ 29 it a point to find out and then remember what they told you and ask them about it from time to time or bring them an article about their passion or purchase something you see that they could add to a collection. All of these examples tell them you care about them as human beings, not just workers. I even suggest you keep a file folder on each and every person you work with. Find out special things about everybody: where they grew up, where they went to school, their spouse and children’s names, what hobbies they have, where they have gone on vacation, what they have done in their lives that was exciting, what they are proud of, what their retirement dreams are.

Then congratulate yourself on those behaviors you checked “Almost Always,” If you scored more “Sometimes” and “Almost Always,” you are on your way to building customer loyalty! Ask yourself: • Are these behaviors you want when you are the customer? • Which of these behaviors are most difficult for you personally? Many of these behaviors will be dealt with in more actionable ways later in this guide. No matter how good you think your service is, it’s never the best it can be. Your employees can always find ways to make it better.

I have seen managers who yell, lecture, punish, threaten, and humiliate. After many years of working in customer service, I truly believe that most employees are trying to do their best, and they do not make mistakes on purpose. Also, I have come to believe that as long as we have human beings working for us, mistakes will occur. Therefore, I want to suggest a way for you to “reframe” the concept of a mistake. ” However, because we are all human beings, there will be mistakes in our organizations.

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