Business Performance Measurement: Unifying Theory and by Andy Neely

By Andy Neely

Drawing jointly contributions from major thinkers all over the world, this 2007 booklet stories advancements within the concept and perform of functionality size and administration. considerably up-to-date and changed from the 1st variation, the ebook contains ten extra chapters which evaluation functionality dimension from the views of accounting, advertising, operations, public prone and supply-chain administration. as well as those practical analyses the booklet explores functionality size frameworks and methodologies, practicalities and demanding situations, and enduring questions and concerns. Edited by way of one of many world's top specialists on functionality size and administration, company functionality dimension can be of curiosity to graduate scholars, managers and researchers who desire to comprehend extra in regards to the concept and perform of functionality dimension and administration.

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Sample text

Thus, modelling the characteristics of an organization in a way that will provide a sound prediction as to its future capability to adapt and prosper in a new environment provides a major topic for research. Turning to internal control, it is also apparent that traditional financial measures are now seen as an inadequate means of exercising management control within the organization. One of the reasons for the incredible popularity of the balanced scorecard over the past fifteen years has been a realization that non-financial measures provide a much more direct link to the items that managers actually manage.

30 David Otley In such organizations, the primary role of budgeting is reverting to that of financial planning, with management control being assisted by a variety of measures of operating performance that are non-financial in nature, perhaps organized using a balanced scorecard framework. In this context, it is also of interest that Stern Stewart’s views of budgeting are quite clear; it is a useful financial planning technique, but should not be used as a basis for issuing incentives and rewards.

A composite of all available investments, such as a stock market tracking fund). The relationship is assumed to be linear in form, so knowledge of a firm-specific beta and the risk-free and market portfolio expected returns allows an estimate of 21 Review of purposes and practices the cost of a company’s equity capital to be made. This provides a benchmark against which future returns can be assessed. If returns in excess of this benchmark are expected, the share price is likely to rise such that new investors will obtain a return exactly in line with the benchmark figure.

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