Becoming a Conflict Competent Leader: How You and Your by Craig E. Runde

By Craig E. Runde

Turning into a clash useful chief combines learn, conceptual types, practitioner adventure, and tales that spotlight the middle clash potential. The booklet underscores the significance for leaders to enhance the serious talents they should support them, their colleagues, and their enterprises deal extra successfully with clash and circulate their agencies ahead.

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Extra resources for Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively

Sample text

Constructive responses engage with the other person to try to delineate a solution to the problem posed by the differences. They include managing emotions and attitudes to try to avoid destructive responses. More than that, they use approaches that focus on trying to understand the problems caused by differences. This can take a lot of effort because the problems frequently involve more than just factual disputes and include emotions and identity issues (Stone, Patton, and Heen, 1999). It can take a lot of effort to truly understand another person’s perspective, particularly when one does not agree with it.

Differences Our definition of conflict sees differences as being a key element of conflict. Everyone is aware of common ways in which they differ from other people. These could be different thoughts about strategic directions or tactics, perceptions about resource allocations, and opinions on organizational structure and individual responsibility. How do these arise? Some may come from people having different amounts of information or understanding about a problem. Some can stem from naturally competing interests—departments competing for resources or individuals competing for promotions, for example.

It goes beyond just understanding oneself, though. It includes looking at how one interacts with people who have different preferences and styles from oneself. Participants in our programs are often surprised to discover how easily these differences can spark conflict. We also help them look at what kinds of behaviors in others might trigger conflict for them. Finally, we help them explore how they respond when they are faced with conflict. Sometimes their self-awareness is enhanced by getting feedback from companions in the program.

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